The solution is to silently install these things for the users, but the method isn’t entirely obvious. Users are getting a variety of challenges, including UAC Prompts to install Quick Assist, and error messages about missing WebView2 runtimes. But for organizations, especially those who have been shifting their workforce to be Standard Users (aka non-administrator users) on their devices, things are not going well. Nathan Pfeiferįor a lot of people (mostly consumers) this isn’t a big deal because the “old” app guides them though installing the new one and it’s a one-time thing. To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the Microsoft Store. But starting in June 2022, the built-in Quick Assist app no longer works and has been replaced with a version that’s available via the Store. Just open the app and type in a 6-character code…then BOOM, you’re sharing screens and getting the help you need. It was built-in to Windows 10/11 so using it is (supposed to be) really easy. Quick Assist is a pretty great way to help another Windows user. Install Quick Assist (offline) from the Store.
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